FAQ

Frequently asked questions

Cancellation Policy


1. All requests for cancellations, postponements and/or transfers must be received in writing by giving more than 14 days notice, a full refund will be made. If notice of cancellation is less than 14 days, no refund will be paid. 2. If instead of cancellation, a customer notifies us less than 14 days before the training of the intention to change onto a different training course, we will hold the prepaid amount and charge the customer an administration fee of 25% of the original booking fee. 3. The customer must select the training course they would like to change onto within 48 hours of notifying us of the intended change. If is not alerted within 48 hours, the initial booking fee will not be refunded and GEM Training and Advisory Service will not be able to carry out the change. All changes are subject to GEM Training and Advisory Service discretion and course availability.




Training Commitments


GEM Training and Advisory Service will provide the training that you have booked in advance. All our training is relevant to current policy framework and guidance such as: Education Inspection Framework (EIF). Where we have encountered unforeseen circumstances, we will reschedule delegates booked on our training courses that could not go ahead.




Equal Opportunities Policy


To ensure that all customers are treated fairly and their requirements are fully met, you must advise us in advance of any special requirements, in order to be able to particapate in the training.




GDPR- Privacy Notice


Privacy Notice

This document explains how we look after your personal information and ensuring you can exercise your rights.

What types of Personal information does GEM Training and Advisory Service collect?

So that we can provide services to you, we need to collect certain personal information. We may also be required by law, or because of any contractual relationship we have, to collect personal information. If we do not collect your personal information, we may be delayed or will not be able to provide our services to you.

When you use any of our services, apply for a product or have an agreement with us, we may use the following types of information about you:

  • We may record and use electronic details about your applications, enquiries, emails, letters, during phone calls and conversations, when enquiring about or booking our services.
  • Information about how you interact with us, our services, website and products. Information we gather from your use of, and interaction with, our website, booking and payment systems.
  • If you voluntarily provide us with any special categories of personal data (for example, details about hearing or visual impairment), we may process this information as needed to assist you or carry out your requests. We will only process this information when we have your consent, or we are otherwise allowed to by law.

Why we use your personal information?

We use your personal information for legal grounds as the law says we must be able to show that we have a legal ground for doing so.

Legal grounds can include:

  • When we have a legal obligation.

  • When it is necessary to carry out a contract with you or to take steps to enter into a contract with you.
  • When it is in our legitimate interest to provide services.

Why do we process your personal information?

  • We process your personal information so that it will be accessible by other members of GEM Training and Advisory Service and we can manage our relationship with you.
  • Manage and make payments, refunds, fees and charges.

How we protect your information.

Your data is securely password protected and securely held on a server. Our website server is protected and regularly scanned for malware and viruses. We do not store any credit/debit card details.

Who will we share your personal information with?
We will not pass your personal information onto any third parties. WIX who processes our bookings only HOLD your payments on our behalf. Here is a link to their website: www.WIX.com.

Information we collect when you use our services:

  • Information we gather from your use of, and interaction with, our website, booking and payment systems.
  • Information we obtain from third parties.
  • Recipients of personal information.
  • Where information is held by third party, e.g. booking and payment systems, we will retain information for four months, please visit the websites mentioned in the paragraph above for their retention periods.
  • If you would like to learn more about these practices, view the privacy notices of these third-party companies, or to opt out of their use of personal information, please visit the websites of the following third parties advertising service providers mentioned in the paragraph above.

Right to access

You have the right to request copies of the personal information we hold about you at any time.

Right to rectification


You have the right to request that we correct any inaccurate personal information we hold about you.

Right to restrict processing


You have the right to request that we restrict how we use your personal information.

Right to object


You have the right to object to the collection and use of your personal information at any time.

Right to data portability


You have the right to obtain a copy of your personal information in a legible and compatible format such as Excel or Word. Where the processing is based on consent or is necessary for contract and where the processing, we carry out is by automated means. If you choose to exercise this right, we will send you the data.

Right to withdraw consent


You have the right to withdraw your consent for us to use your personal information to send marketing information to you. Each marketing email that we send you will include a link which you can follow to opt-out of future marketing.

How long will we store your personal information
We will store your personal information for up to one month if you do not decide to proceed with our services and do not opt-in to receive marketing information from us. If you do become a customer/client of ours, we will store your data for up to one year from the date of the latest purchase of our services. If you do choose to opt into our marketing, we will continue to contact you via email until you opt out. All our emails contain an unsubscribe link.

We may also keep the information longer one year where necessary for legal or regulatory requirements, where the information is required in connection with any on-going or outstanding claims or legal action. If we are unable to delete the information for technical records, we will take appropriate measures to protect the information from further processing or use and will only process for these purposes.

How can you get a copy of your personal information?

  • You have the right of access to your personal information. You can exercise this right by contacting us at admin@gemadvisoryservice.com.
  • Letting us know if your personal information is incorrect.
  • If you believe that any information held by us about you is incorrect or incomplete, you have the right to challenge it. If you do this, we will take reasonable steps to check the information. If the information is incorrect or incomplete, we will update our records accordingly. If you want to let us know about information you think is incorrect or incomplete, please contact us on admin@gemadvisoryservice.com.

What if you want us to stop processing your personal information or the Right to Erasure?
You have the right to request that we delete your personal information from our records.

Please note that we will not be able to delete your personal information whilst we are
still providing our services to you. We will be able to delete your personal information
once you cancel the service or once the service is completed.

The right to erasure, also known as “the right to be forgotten” and the right to object to processing, means you can request that we delete, remove or stop using your information, when there is no compelling reason for its continued processing.

You can ask us to restrict the use of personal information if:

  • It is inaccurate.
  • It has been used unlawfully and you do not want us to delete it.
  • It is no longer relevant, and you want us to keep it for the purposes of legal claims
  • You have objected as described above and are waiting for us to decide whether we are entitled to carry on using the information.
Complaints

If you are unhappy with how we have used your personal information, please let us know by contacting us at admin@gemadvisoryservice.com.




Training Location


We have two training locations: Toby Carvery Mitcham and Wesley's Chapel Shoreditch. Full details of these locations can be found on the events page.




Bespoke Training


Any payments must be made in advance.




Disclaimer


Last updated: 27/09/2019

The information contained on www.gemadvisoryservice.com is for general

informat ion purposes only. GEM Training and Advisory Service assumes no responsibility for errors or omissions in the contents on the Service.

In no event shall GEM Training and Advisory Service be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Service or the contents of the Service.

GEM Training and Advisory Service reserves the right to make additions, deletions, or modification to the contents on the Service at any time without prior notice. GEM Training and Advisory Service does not warrant that the website is free of viruses or other harmful components.

External Links Disclaimer

www.gemadvisoryservice.com may contain links to external websites that are not provided or maintained by or in any way affiliated with GEM Training and Advisory Service. Please note that the GEM Training and Advisory Service does not guarantee the accuracy, relevance, timeliness, or completeness of any information on these external websites.